Frequently asked questions

Frequently asked questions. We integrate them into selfservice Q&A. You have other questions. you can get in touch with us Or send us an email to:info@xihobattery.com

If Customs duties are incurred, who is responsible for them?

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. We do not add taxes, VAT, duty, or any other hidden charges.

What if my parcel is seized by Customs?

If your items can't be cleared from the customs, please contact us first. We will conduct further investigations with the shipping company on your behalf.

Do you provide an invoice?

Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

How do I know if my payment has been received?

Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit our store and log into your customer account to check the order status at any time. If we has received payment, the order status will show "Processing".

Can you provide MSDS and safe transport certificates for solar cell shipments?

Our batteries are fully equipped with safety transport certificates, please contact our sales staff for more information.

Do you offer door to door service?

Yes. We could offer door to door shipment service for most of the address, so you could simply pick up goods in your local.

Can you ship by express?

Yes, we could help you ship by express, sea transportation and air transportation according to your requirements.

What is your shipment clause?

EXW/FOB/CIF/CFR/DDU/DDP.

Do you accept 30% deposit firstly?

Yes, we do. We accept pay 30% Deposit first, and pay the rest 70% balance before delivery.

Do you offer CIF/DDP terms?

Yes. CIF to major ports (e.g., Jebel Ali Port) is available. DDP terms require further negotiation.

Product Categories

Accessories

Capacity Tester Reslstance/Voltage Tester BMS

DIY Box Kit

Standing Box Stackable Box Wall Mounted Box Rack Mounted Box

LiFePO4 Cells

Eve Battery Catl Battery Hithium Battery Other Cells

Inverter

On Grid Inverter Off Grid Inverter Hybrid Inverter

Home Battery Storage

Lead Acid Replacement Power Storage Wall

Solar Battery

Rack Mounted Wall Mounted Stacked Station Vertical Battery

Keywords

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