Frequently asked questions

Frequently asked questions. We integrate them into selfservice Q&A. You have other questions. you can get in touch with us Or send us an email to:info@xihobattery.com

I have my own logo, can I print my logo in the battery pack?

Yes,we accept customizing the logo, but need larger quantity(>10 sets), if you need sample first, welcome to contact us.

Which shipping method you usually take?

Train/Sea DDP, Express, We can also ship with your own shipping agent.

How to proceed an order for lithium ion battery?

We accept Alibaba trade assurance order online.Or you can provide your shipping information to us, we will make the online order for you.

Will the package tough enough to protect the cells?

The Battery will be packed in good condition with the thicker PE Foam, then put into the 5 layers drop-resistant carton.

How about the Warranty?

We offer 5 years warranty for lifepo4 battery,and 1 years for Nmc battery.For damaged due to non-human factors, we will refund or send new battery for replacement after providing pictures or videos for evidence.

Can you test each battery PRIOR to shipping?

We will measure each battery's Voltage、Internal Resistance and Capacity before shipping.

Is this Battery GRADE A, Brand NEW?

It is Grade A, Brand new, the QR code is intact.

Can I install the home energy storage system by myself?

If you are a licensed professional electrician, of course you can! However, it is necessary to strictly follow the product installation instructions, otherwise there will be potential safety hazards.If not, seek out a professional installer to help you. Installation usually takes half a day. The specific installation time and price are determined according to the actual product, equipment connection, etc. If you are going to add energy storage to your existing solar panels, you will also need to connect the battery to the load panel. So please plan ahead!

What types of battery packs does XIHO currently have?

We can offer：12V 100AH,12V 280AH,24V 280AH,48V 100AH,48V 230AH,48V 280AH,48V 314AH Battery Packs.

How long can XIHO home storage battery generally be used?

The XIHO home battery has a maintenance-free design, it just needs to be protected from extreme temperature changes. The battery cell is made of LFP material, which has high stability and safety without special protection. The battery can generally be used for 10-15 years, and the number of cycles can reach more than 8000 times.