Help Center
Don't worry about common questions, our answers make it clear to you and easily solve all your doubts questions!
Frequently asked questions. We integrate them into selfservice Q&A. You have other questions. you can get in touch with us Or send us an email to:info@xihobattery.com
If your items can't be cleared from the customs, please contact us first. We will conduct further investigations with the shipping company on your behalf.
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit our store and log into your customer account to check the order status at any time. If we has received payment, the order status will show "Processing".
Our batteries are fully equipped with safety transport certificates, please contact our sales staff for more information.
Yes. We could offer door to door shipment service for most of the address, so you could simply pick up goods in your local.
Yes, we could help you ship by express, sea transportation and air transportation according to your requirements.
EXW/FOB/CIF/CFR/DDU/DDP.
Yes, we do. We accept pay 30% Deposit first, and pay the rest 70% balance before delivery.
Yes. CIF to major ports (e.g., Jebel Ali Port) is available. DDP terms require further negotiation.
Depending on the trade terms, the person responsible for import and export duties and customs clearance is different. Under DDP terms, the seller's shipping company is responsible for duties and customs clearance. Under CIF/FOB terms, import and export duties are borne by the seller.
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